Frequent questions

At LOREDANA PRODUCTOS BOTANICOS, S.A.P.I. DE C.V. hereinafter “the brand” with address at Avenida Mazatlán #152, interior 3, Colonia Condesa, Cuauhtémoc, C.P. 06170 Mexico City, CDMX, we are committed to safeguarding the privacy of your personal data and maintaining a close and active relationship with our consumers and potential consumers, which is why, in addition to this Notice, we apply our Privacy Policy and we invite you to learn about it. 

 The personal data of our consumers and potential consumers are treated in a strictly private and confidential manner, so the obtaining, processing, transfer and exercise of the rights derived from said personal data is done through appropriate, legitimate and lawful use. permanently safeguarding the principles of legality, consent, quality, information, proportionality, responsibility, loyalty and purpose, in accordance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, its Regulations and secondary provisions. 

Below, we expressly and limitedly indicate the data that we may collect from you as a consumer and potential consumer: 

Personal identification and contact information: 

Name, paternal and maternal surname, age, date of birth, address, zip code, telephone number, cell phone number and email. 

Which may be used to comply with the legal relationship established with the user derived from the acquisition of any of our products, to address complaints or recommendations regarding the use and application of the products. Additionally, your personal data may be processed to the following purposes: marketing, advertising, commercial prospecting, evaluation of our products and related services for commercial purposes.

The refusal granted for the additional processing of your personal data may not be a reason for us to deny you the products or services derived from the acquisition of the products or services that you purchase from us. 

Derived from the above, the brand informs you that, in the event that you do not want your personal data to be processed for the additional purposes specified in this document, we request that you send us an email to the email address contacto@loredana.mx, so that our “Personal Data Protection Officer” documents said situation by registering it in our exclusion list called “Contacts who do not wish to send advertising.” 

To prevent unauthorized access to your personal data and in order to ensure that the information is used for the purposes established in this privacy notice, we have implemented physical, electronic and administrative procedures, using advanced technologies that limit the use or disclosure of your data. , allowing us to process it appropriately and prohibiting the unauthorized extraction of any type of information that contains personal data. 

At any time you may revoke the consent you have given us for the processing of your personal data, so that we stop using it. However, it is important that you keep in mind that not in all cases we will be able to respond to your request or terminate its use immediately, since it is possible that due to some legal obligation we require to continue processing your personal data. Likewise, you must consider that for certain purposes, the revocation of your consent will mean that we will not be able to continue providing you with the service you requested from us, or the conclusion of your relationship with us. 

If you consider that you have not received a response or the response given is not satisfactory, you have the right to go to the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI) to submit a request for protection. of data within fifteen days following the date on which the deadline for a response to your request expires in accordance with the Federal Law on Protection of Personal Data Held by Private Parties and its Regulations, as well as the procedure that we have established for it, or, of the response that we would have given to it. 

USE OF COOKIES, WEB BEACONS OR OTHER TECHNOLOGIES  

BOTANICAL PRODUCTS LOREDANA, S.A.P.I. DE C.V., informs you that you may use mechanisms in remote or local means of electronic, optical or other communication technologies; such as cookies and web beacons, which allow various data to be collected automatically and simultaneously while you as a consumer or potential consumer make contact with them.

Cookies are those data files that are stored on the hard drive of a user's computer equipment or electronic communications device when browsing a specific Internet site, which allows the exchange of status information between said site and the user's browser. user. State information may in some cases reveal means of session identification, authentication or user preferences, as well as any other data stored by the browser regarding the Internet site. 

Web beacons are understood to be any visible or hidden image inserted within a website or email, which is used to monitor user behavior in these media. Through these you can obtain information such as the source IP address, browser used, operating system, time at which the page was accessed, and in the case of email, the association of the previous data with the recipient. 

Specifically, the company will use cookies and web beacons when sending emails with information related to the Brand, since when you receive and, if applicable, read any of our emails, through these technologies we will be able to collect the following data: 

1. i) Know whether or not you opened the email we sent you and; 
2. ii) Know whether or not you accessed the link(s) or URL(s) contained in the email. 

Likewise, we inform you that the data obtained through these technologies will be used exclusively for statistical purposes and review of results, without the possibility of transferring them to third parties. 

Most browsers automatically accept cookies. However, it is possible to configure any browser to prevent it from accepting cookies and thus prevent your computer or device from storing them. Some browsers have a special mode that ensures that cookies are deleted after a visit. Consult your browser's manual for the exact steps to activate the corresponding mode. You can delete cookies stored on your computer or device at any time. 

MODIFICATIONS AND CHANGES TO THE PRIVACY NOTICE  

MODIFICATIONS AND CHANGES TO THE PRIVACY NOTICE

Last modified date: March 5, 2021