{"id":526,"date":"2021-04-27T21:46:45","date_gmt":"2021-04-27T21:46:45","guid":{"rendered":"https:\/\/firstsight.design\/levre\/organic\/?page_id=526"},"modified":"2025-10-20T19:30:00","modified_gmt":"2025-10-20T19:30:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/loredana.mx\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"526\" class=\"elementor elementor-526\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-88cabe3 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"88cabe3\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/videos.pexels.com\\\/video-files\\\/3969436\\\/3969436-uhd_3840_2160_25fps.mp4&quot;,&quot;background_play_on_mobile&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-background-video-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<video class=\"elementor-background-video-hosted elementor-html5-video\" autoplay muted playsinline loop><\/video>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-efa490c\" data-id=\"efa490c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f42a89 elementor-widget elementor-widget-heading\" data-id=\"2f42a89\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Frequent questions<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17ef95a elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"17ef95a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span style=\"color: #ffffff;\">Find what our clients most search for.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t        \t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a9d6e33 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a9d6e33\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4ca886a\" data-id=\"4ca886a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74f498e elementor-widget elementor-widget-fs-content-tabs\" data-id=\"74f498e\" data-element_type=\"widget\" data-widget_type=\"fs-content-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\r\n        <div class=\"fs-content-tab\">\r\n\r\n            <ul class=\"tabs-header\">\r\n\r\n                \r\n                    \r\n                    <li class=\"header-item body-7  active\">\r\n\r\n                        Privacy Policy\r\n                    <\/li>\r\n\r\n                    \r\n                \r\n                    \r\n                    <li class=\"header-item body-7\">\r\n\r\n                        Env\u00edos\r\n                    <\/li>\r\n\r\n                    \r\n                \r\n                    \r\n                    <li class=\"header-item body-7\">\r\n\r\n                        Reembolso\r\n                    <\/li>\r\n\r\n                    \r\n                \r\n            <\/ul>\r\n\r\n            <div class=\"tabs-content\">\r\n\r\n                \r\n                    <div class=\"tab-content  active\">\r\n\r\n                        <div class=\"elementor-element elementor-element-0453e82 elementor-widget elementor-widget-heading\" data-id=\"0453e82\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><h3 class=\"elementor-heading-title elementor-size-default\">Notice of Privacy<\/h3><\/div><\/div><div class=\"elementor-element elementor-element-da20c84 elementor-widget elementor-widget-text-editor\" data-id=\"da20c84\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>At LOREDANA PRODUCTOS BOTANICOS, S.A.P.I. DE C.V. hereinafter \u201cthe brand\u201d with address at Avenida Mazatl\u00e1n #152, interior 3, Colonia Condesa, Cuauht\u00e9moc, C.P. 06170 Mexico City, CDMX, we are committed to safeguarding the privacy of your personal data and maintaining a close and active relationship with our consumers and potential consumers, which is why, in addition to this Notice, we apply our Privacy Policy and we invite you to learn about it.\u00a0<\/p><p>\u00a0The personal data of our consumers and potential consumers are treated in a strictly private and confidential manner, so the obtaining, processing, transfer and exercise of the rights derived from said personal data is done through appropriate, legitimate and lawful use. permanently safeguarding the principles of legality, consent, quality, information, proportionality, responsibility, loyalty and purpose, in accordance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, its Regulations and secondary provisions.\u00a0<\/p><\/div><p>Los pagos se realizan mediante la plataforma de <strong>Openpay<\/strong><\/p><div class=\"elementor-widget-container\"><p>Below, we expressly and limitedly indicate the data that we may collect from you as a consumer and potential consumer:\u00a0<\/p><p>Personal identification and contact information:\u00a0<\/p><p>Name, paternal and maternal surname, age, date of birth, address, zip code, telephone number, cell phone number and email.\u00a0<\/p><p>Which may be used to comply with the legal relationship established with the user derived from the acquisition of any of our products, to address complaints or recommendations regarding the use and application of the products. Additionally, your personal data may be processed to the following purposes: marketing, advertising, commercial prospecting, evaluation of our products and related services for commercial purposes.<\/p><p>The refusal granted for the additional processing of your personal data may not be a reason for us to deny you the products or services derived from the acquisition of the products or services that you purchase from us.\u00a0<\/p><p>Derived from the above, the brand informs you that, in the event that you do not want your personal data to be processed for the additional purposes specified in this document, we request that you send us an email to the email address\u00a0<a href=\"mailto:contacto@loredana.mx\">contacto@loredana.mx<\/a>, so that our \u201cPersonal Data Protection Officer\u201d documents said situation by registering it in our exclusion list called \u201cContacts who do not wish to send advertising.\u201d\u00a0<\/p><p>To prevent unauthorized access to your personal data and in order to ensure that the information is used for the purposes established in this privacy notice, we have implemented physical, electronic and administrative procedures, using advanced technologies that limit the use or disclosure of your data. , allowing us to process it appropriately and prohibiting the unauthorized extraction of any type of information that contains personal data.\u00a0<\/p><p>At any time you may revoke the consent you have given us for the processing of your personal data, so that we stop using it. However, it is important that you keep in mind that not in all cases we will be able to respond to your request or terminate its use immediately, since it is possible that due to some legal obligation we require to continue processing your personal data. Likewise, you must consider that for certain purposes, the revocation of your consent will mean that we will not be able to continue providing you with the service you requested from us, or the conclusion of your relationship with us.\u00a0<\/p><p>If you consider that you have not received a response or the response given is not satisfactory, you have the right to go to the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI) to submit a request for protection. of data within fifteen days following the date on which the deadline for a response to your request expires in accordance with the Federal Law on Protection of Personal Data Held by Private Parties and its Regulations, as well as the procedure that we have established for it, or, of the response that we would have given to it.\u00a0<\/p><p><strong>USE OF COOKIES, WEB BEACONS OR OTHER TECHNOLOGIES\u00a0\u00a0<\/strong><\/p><p>BOTANICAL PRODUCTS LOREDANA, S.A.P.I. DE C.V., informs you that you may use mechanisms in remote or local means of electronic, optical or other communication technologies; such as cookies and web beacons, which allow various data to be collected automatically and simultaneously while you as a consumer or potential consumer make contact with them.<\/p><p>Cookies are those data files that are stored on the hard drive of a user's computer equipment or electronic communications device when browsing a specific Internet site, which allows the exchange of status information between said site and the user's browser. user. State information may in some cases reveal means of session identification, authentication or user preferences, as well as any other data stored by the browser regarding the Internet site.\u00a0<\/p><p>Web beacons are understood to be any visible or hidden image inserted within a website or email, which is used to monitor user behavior in these media. Through these you can obtain information such as the source IP address, browser used, operating system, time at which the page was accessed, and in the case of email, the association of the previous data with the recipient.\u00a0<\/p><p>Specifically, the company will use cookies and web beacons when sending emails with information related to the Brand, since when you receive and, if applicable, read any of our emails, through these technologies we will be able to collect the following data:\u00a0<\/p><ol><li>i) Know whether or not you opened the email we sent you and;\u00a0<\/li><li>ii) Know whether or not you accessed the link(s) or URL(s) contained in the email.\u00a0<\/li><\/ol><div>\u00a0<\/div><p>Likewise, we inform you that the data obtained through these technologies will be used exclusively for statistical purposes and review of results, without the possibility of transferring them to third parties.\u00a0<\/p><p>Most browsers automatically accept cookies. However, it is possible to configure any browser to prevent it from accepting cookies and thus prevent your computer or device from storing them. Some browsers have a special mode that ensures that cookies are deleted after a visit. Consult your browser's manual for the exact steps to activate the corresponding mode. You can delete cookies stored on your computer or device at any time.\u00a0<\/p><p><strong>MODIFICATIONS AND CHANGES TO THE PRIVACY NOTICE\u00a0\u00a0<\/strong><\/p><p>MODIFICATIONS AND CHANGES TO THE PRIVACY NOTICE<\/p><p><strong>Last modified date: March 5, 2021<\/strong><\/p><\/div><\/div>\r\n                    <\/div>\r\n\r\n                    \r\n                \r\n                    <div class=\"tab-content\">\r\n\r\n                        <div class=\"elementor-element elementor-element-0453e82 elementor-widget elementor-widget-heading\" data-id=\"0453e82\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><h3 class=\"elementor-heading-title elementor-size-default\">Pol\u00edticas de env\u00edo<\/h3><\/div><\/div><div class=\"elementor-element elementor-element-da20c84 elementor-widget elementor-widget-text-editor\" data-id=\"da20c84\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>La aduana del pa\u00eds de destino podr\u00e1 imponer tasas aduaneras, derechos de importaci\u00f3n, impuestos y otros grav\u00e1menes en pedidos internacionales, seg\u00fan corresponda.\u00a0<\/p><p>\u00a0<\/p><p>Los impuestos adicionales mencionados con antelaci\u00f3n, que se requieren para los controles aduaneros, son responsabilidad del cliente y del destinatario, estos son independientes a\u00a0LOREDANA<\/p><\/div><\/div>\r\n                    <\/div>\r\n\r\n                    \r\n                \r\n                    <div class=\"tab-content\">\r\n\r\n                        <div class=\"elementor-element elementor-element-0453e82 elementor-widget elementor-widget-heading\" data-id=\"0453e82\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><h3 class=\"elementor-heading-title elementor-size-default\">Pol\u00edticas de env\u00edo y reembolso<\/h3><\/div><\/div><div class=\"elementor-element elementor-element-da20c84 elementor-widget elementor-widget-text-editor\" data-id=\"da20c84\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>La aduana del pa\u00eds de destino podr\u00e1 imponer el pago de aranceles y tasas aduaneras, derechos de importaci\u00f3n, impuestos y otros grav\u00e1menes en pedidos internacionales, seg\u00fan corresponda.\u00a0Los impuestos adicionales mencionados anteriormente que se requieran para los controles aduaneros son responsabilidad \u00fanica y exclusive del cliente y del destinatario, usted debe pagar los aranceles y tasas de importaci\u00f3n determinados por la aduana del pa\u00eds de destino.<\/p><p>\u00a0<\/p><p><u>Devoluciones<\/u><\/p><p><u>\u00a0<\/u><\/p><p>Nuestra p\u00f3liza tiene una duraci\u00f3n de 15 d\u00edas. Si han pasado 15 d\u00edas desde su compra, lamentablemente no podemos ofrecerle un reembolso o cambio. Para ser elegible para una devoluci\u00f3n, su art\u00edculo debe estar sin usar y en las mismas condiciones en que lo recibi\u00f3 en el empaque original. Para completar su devoluci\u00f3n, necesitamos un recibo o comprobante de compra.En caso de ser aplicable, una vez que se reciba e inspeccione su devoluci\u00f3n, le enviaremos un correo electr\u00f3nico para notificarle que hemos recibido su art\u00edculo devuelto. Tambi\u00e9n le notificaremos la aprobaci\u00f3n o el rechazo de su reembolso. Si lo aprueban, se procesar\u00e1 su reembolso y se aplicar\u00e1 un cr\u00e9dito autom\u00e1ticamente a su tarjeta de cr\u00e9dito o m\u00e9todo de pago original, dentro de un plazo no mayor a treinta d\u00edas h\u00e1biles. Si a\u00fan no ha recibido un reembolso, primero revise su cuenta bancaria nuevamente. Luego, comun\u00edquese con la compa\u00f1\u00eda de su tarjeta de cr\u00e9dito, puede tomar alg\u00fan tiempo antes de que su reembolso sea publicado oficialmente. Luego comun\u00edquese con su banco. A menudo, hay un tiempo de procesamiento antes de que se publique un reembolso. Si ha hecho todo lo anterior y a\u00fan no ha recibido su reembolso, comun\u00edquese con nosotros al correo electr\u00f3nico:\u00a0<a href=\"mailto:contacto@loredana.mx\">contacto@loredana.mx<\/a>\u00a0Solo se pueden reembolsar los art\u00edculos con precio regular, lamentablemente los art\u00edculos en oferta no son reembolsables. \u00a0<u>Cambios<\/u><u>\u00a0<\/u>Solo reemplazamos art\u00edculos si est\u00e1n defectuosos o da\u00f1ados. Si necesita cambiarlo por el mismo art\u00edculo, env\u00edenos un correo electr\u00f3nico a\u00a0<a href=\"mailto:contacto@loredana.mx\">contacto@loredana.mx<\/a>\u00a0<\/p><p><u>Regalos<\/u><u>\u00a0<\/u>Si el art\u00edculo se marc\u00f3 como regalo cuando lo compr\u00f3 y se lo envi\u00f3 directamente, recibir\u00e1 un cr\u00e9dito de regalo por el valor de su devoluci\u00f3n. Una vez que se reciba el art\u00edculo devuelto, se le enviar\u00e1 por correo un certificado de regalo.<\/p><p>\u00a0<\/p><p><u>Env\u00edos\u00a0<\/u><u>\u00a0<\/u>Para devolver su producto, deber\u00e1 enviarlo por correo o paqueter\u00eda a la direcci\u00f3n:\u00a0en Avenida Mazatl\u00e1n #152, interior 3, Colonia Condesa, Cuauht\u00e9moc, C.P. 06170 Ciudad de M\u00e9xico, CDMX. Usted ser\u00e1 responsable de pagar sus propios costos de env\u00edo para devolver el art\u00edculo. Los gastos de env\u00edo no son reembolsables. Si recibe un reembolso, el costo del env\u00edo de devoluci\u00f3n se deducir\u00e1 de su reembolso.Dependiendo de d\u00f3nde viva, el tiempo que le tome al producto intercambiado llegar a usted puede variar, debe considerar usar un servicio de env\u00edo rastreable o comprar un seguro de env\u00edo.<\/p><p>No garantizamos que recibiremos su art\u00edculo devuelto.\u00a0\u00a0<\/p><\/div><\/div>\r\n                    <\/div>\r\n\r\n                    \r\n                \r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t        \t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Preguntas Frecuentes Encuentra lo m\u00e1s buscado por nuestros clientes. Pol\u00edtica de privacidad Env\u00edos Reembolso Aviso de privacidad En LOREDANA PRODUCTOS BOTANICOS, S.A.P.I. DE C.V. en adelante \u201cla marca\u201d con domicilio en Avenida Mazatl\u00e1n #152, interior 3, Colonia Condesa, Cuauht\u00e9moc, C.P. 06170 Ciudad de M\u00e9xico, CDMX, estamos comprometidos con salvaguardar la privacidad de sus datos personales [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-526","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Loredana<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/loredana.mx\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Loredana\" \/>\n<meta property=\"og:description\" content=\"Preguntas Frecuentes Encuentra lo m\u00e1s buscado por nuestros clientes. 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Pol\u00edtica de privacidad Env\u00edos Reembolso Aviso de privacidad En LOREDANA PRODUCTOS BOTANICOS, S.A.P.I. 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